ORDERING ONLINE

Ordering online is easy with our secure checkout process. If you have an Wine Enthusiast account, log in, and we'll automatically fill in available shipping and billing information to save time during checkout. If you don't have a Wine Enthusiast account, you can check out as a guest. All online orders will receive an order confirmation via email, to be followed by a shipping notification with tracking information.

Payment Methods
We accept the following methods of payments online:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards with the Visa or MasterCard logo
  • PayPal™ is the safer, easier way to pay online without revealing your credit card number.

Changes to Your Online Order
Order information cannot be changed using our web site once you submit your order. If you would like to modify your online order, please contact us by phone 800.648.6058 or Live Chat. Most orders can be modified until they ship out of our warehouse or from the manufacturer. We process orders very quickly, so please contact us as soon as you realize you need to modify your order. We hope that in the majority of cases our faster processing times work to your advantage.

ORDERING FROM OUR CATALOG

All of the items that appear in our print catalog are available for order online. Additional products that do not appear in our print catalog are also available online. You can enter an item number from our catalog in the search box at the top of any page to purchase the item online. If you have any problems, please call 866.477.0079 to speak with a sales representative.

All products advertised in Wine Enthusiast Catalog are subject to availability; and we reserve the right to limit the quantity of products we supply. Advertised prices and promotions in our catalogs are subject to expire, please refer to the Terms & Conditions on the back cover or inside of the Wine Enthusiast Catalog for your catalog´s pricing and promotion expirations.

While Wine Enthusiast strives to provide accurate product and pricing information, unintentional pricing or typographical errors may occur. Wine Enthusiast reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received).

ORDERING BY PHONE

Call us any time to place an order by phone. From US and Canada: 866.477.0079. From all other countries: (International Access Code) + 914.345.9463. Please have your order, shipping and billing information available when placing an order over the phone. Once completed a confirmation email will be sent with an invoice and summary of your transaction.

SALES TAX INFORMATION

We are required by law to collect sales tax for any orders shipped to Arkansas, California, Connecticut, Georgia, Indiana, Illinois, Iowa, Kansas, Kentucky, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Tennessee, Utah, Vermont, Washington, West Virginia, Wisconsin, and Wyoming. If you are shipping to any of the aforementioned states, you will be charged the local sales tax rates. In other states, each customer will be responsible for their own taxes.

CURRENT OFFERS

Current Wine Enthusiast promotions and coupon codes can be found at WineEnthusiastCoupons.com, our official coupon website. You will never find better Wine Enthusiast offers or promotions on any other web site. The ONLY way to find out about special, private Wine Enthusiast promotions is by joining our email list.


FAQ's 

Can I order by telephone?
You can always place orders by phone by calling 866.477.0079.

May I order catalog items online?
You may order any item you find in our catalog online. Enter the item number in the search box above. You may also call us at 866.477.0079.

How can I find out the status of an order?
Simply visit the Track Your Order section, or call us at 866.477.0079.

Can I change or cancel my order?
To make a change or cancel your order, please contact Customer Care at 800.648.60585:30PM ET Monday-Friday.

What is Wine Enthusiast's return policy?
If you are not completely satisfied with your purchase, simply return the item within 30 days for a quick exchange, refund or credit. Email or call Customer Care at 800.648.6058, 9AM-5:30PM ET Monday-Friday.

Click here for return instructions.

We only ask that you return the merchandise in new condition and in the original packaging with your receipt. Sorry, no returns on wine cellars, cooling units, custom racks, videotapes, personalized items, CDs, software, books, food or plants. Shipping is refunded only if the wrong items were shipped, or merchandise was received damaged. For all Custom Racking, Cooling Units and Wine Cellars, pre-payment is required and a 20% restocking charge will be imposed for any cancellations after 10 days.

What is your policy on products that arrive broken or damaged?
We understand that many of our products are fragile and may be damaged in transit. In such cases, please contact Customer Care at 800.648.6058, 9AM-5:30PM ET Monday-Friday and a Customer Care representative will assist you.

Can I change my email address in my customer profile?
Unfortunately, you may not change your email address online. However, you may change your email address by calling Customer Care at 800.648.60589AM-5:30PM ET Monday-Friday.

I forgot my password. How can I log onto my account?
If you have forgotten your password, visit our Forgot Your Password Page and fill out your email address. Your password will be emailed to you shortly.

Can I check my order online if I do not have an online account?
Yes. Click here for Order Tracking and enter the order number and billing zip code. If you do not have your order number, please call Customer Care at 800.648.6058 for further assistance.

What forms of payment are accepted for online purchases?
Payment may be made by Visa, MasterCard, Discover, American Express, and PayPal (PayPal can only be accepted online). Personal checks are accepted for mail orders only.